FAQs

Joining Makolaa and listing your products is completely free — always.

A flat 7% commission is applied at the time of sale to help sustain the platform.

Our mission is rooted in building strong, sustainable Black enterprises, and that means keeping as much money as possible in your pocket. We want you to focus on what you do best: creating.

Yes! After receiving your order, you can leave a review on the product page to share your experience and help other buyers.

For assistance, contact us at [email protected] or use the contact form on our website. Our support team is available to help with any questions or concerns.

Shop intentionally by choosing products from Black-owned sellers. You can also share your favorite products or shops on social media to spread the word.

Yes. Contact Makolaa support at [Insert Support Email] to request account deactivation. Note that some information may be retained for legal or operational purposes.

Click the Forgot Password link on the login page and follow the instructions to reset your password.

Log in to your account, navigate to the Settings section, and update your personal details, payment information, or address.

Contact the seller through the Makolaa messaging system if your package is delayed or lost. Sellers are responsible for coordinating with the shipping carrier to resolve the issue.

Yes. During checkout, you can select from the available shipping options provided by the seller, such as standard or expedited shipping.

Shipping costs are determined by the seller and depend on factors such as product weight, dimensions, and destination. Some sellers offer free shipping for qualifying orders.

If your item arrives damaged or defective, notify the seller within the timeframe specified in their return policy (typically 48-72 hours). Provide photos and details of the damage. Sellers are responsible for resolving these issues.

To request a refund:

1. Contact the seller through the Makolaa messaging system.
2. Provide your order details and explain the reason for the refund.
3. Follow the seller’s instructions for returning the item, if applicable.

Return policies vary by seller and are outlined in each product listing. Be sure to review the seller’s return policy before purchasing.

Yes. We use Stripe, a trusted payment processor, to ensure your transactions are secure. Makolaa does not store your full payment details.

Makolaa accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are securely processed through Stripe.

Once your order is shipped, the seller will provide tracking information. You can view this in your account under the Orders section.

Can I save items for later?Yes! You can add items to your wishlist by clicking the Save or Add to Wishlist button on the product page.

• Select the product you wish to buy and click Add to Cart.
• Proceed to checkout, enter your payment and shipping details, and confirm your order.
• You will receive a confirmation email with your order details.

Use the search bar at the top of the page or browse categories to find products. You can also filter results by price, seller location, or shipping options.

To create an account:

1. Click on the profile icon at the top of the homepage and click Sign up.
2. Enter your email address, create a password, and provide your name.
3. Confirm your email address to activate your account.

Yes. Makolaa is dedicated to supporting and uplifting Black-owned businesses, with a mission to help close the wealth gap that disproportionately affects these communities. Our platform is specifically designed to provide economic opportunities and visibility for Black creatives and small businesses with at least 75% Black ownership. While our sellers reflect this focus, we warmly welcome all consumers who share our values of inclusion, culture, and community to shop and support this mission!

As a consumer, you can browse and shop for unique, high-quality products listed by independent sellers. Each transaction is securely processed, and you’ll have access to customer support throughout your shopping experience.

Makolaa is a global e-commerce marketplace that connects consumers with Black-owned businesses and Creatives from around the world. Our mission is to unite culture, commerce, and community by providing a platform that empowers entrepreneurs and celebrates diversity.

Shipping times vary by seller and your location. Most orders within the United States arrive within 3-7 business days. Each product listing shows estimated delivery times before you complete your purchase. You can track your order through your account once it ships. International shipping is available for select items with extended delivery times.

Makolaa features both handmade and manufactured products. Each listing clearly indicates whether an item is handcrafted or manufactured. You can use our search filters to specifically find handmade items or manufactured products based on your preference. All products meet our quality standards regardless of their production method.

Starting your shop on Makolaa is straightforward:

1. Create a Makolaa account
2. Click “Start Selling” in your account dashboard
3. Add and complete your first shop profile
4. Add your payment information
5. Set up your shipping preferences
6. Start listing your products

Our seller support team is available to help you through each step of the process.

Returns are subject to each individual seller’s return policy. Please refer to the return policy listed on the seller’s storefront and contact the seller directly for any questions or requests regarding a product return or exchange.

We accept a wide range of payment methods to make shopping convenient for you. This includes:

• All major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay All transactions are processed through our secure payment system to protect your financial information.

Tracking your order is simple. Once your order ships, you’ll receive a confirmation email with your tracking number. You can also view your order status by logging into your Makolaa account and visiting the “My Orders” section. There, you’ll find real-time updates about your package’s journey to you.